Contact Us

206.362.6227 or 1.877.US.ALANA

alana@alanajewelry.com

Inside Northgate Mall:

401 NE Northgate Way, Suite #520

Seattle, Washington 98125 USA

ALANA Logo

How to order

There are many advantages to buying estate jewelry.  One is much of the cost has been absorbed by the original buyer.  An estate item can cost as little as 25% of its original retail selling price.  Another is estate jewelry encompasses a wide range of eras, styles and budgets to meet any desire without disturbing our earth.  Also, vintage jewelry often features quality attention to detail and intricate craftsmanship. 


the fine print...

  • ALANA accepts all major credit cards as forms of payment as well as cash. 


  • Personal checks are not an accepted form of payment.



  • EXCHANGE POLICY: We accept exchanges on most items.  When giving a gift, we know, in some instances, you are taking a chance. In Store Purchases; Non-Clearance items purchased in store may be exchange for an item of equal or greater value within 30 days from the date of purchase.  Merchandise must be in original and unworn condition and accompanied by the original receipt, gift box, and appraisal (if provided).  Closeouts, clearance items, special orders, altered pieces and custom pieces are not exchangeable.  Gift recipients will be issued a store credit only.   Online purchases; Any item purchased through the online store may be exchanged for an item of equal or greater value within 10 days of receipt.  Merchandise must be in original and unworn condition and accompanied by the purchase invoice, gift box, appraisal (if provided), and return authorization from the ALANA website manager.  Returning shipping rates and/or labels will not be provided by ALANA.  Contact: alana@alanajewelry.com for return authorization.  Exchanged items will be shipped once the returned order is received at ALANA.


  • RETURN POLICY:  In Store Purchases; Non-clearance items purchased in store may be returned within 30 days of purchase, for store credit only.  Closeouts, clearance items, special orders, altered pieces and custom pieces are not exchangeable or returnable.  Store credits and Reward balances are not redeemable for cash. Cash refunds are not issued.    Online purchases;  Any item purchased through the online store may be returned within 10 days of receipt for a full refund.  Merchandise must be in original and unworn condition and accompanied by the purchase invoice, gift box, appraisal (if provided), and return authorization from the ALANA website manager.  Returning shipping rates and/or labels will not be provided by ALANA.  Contact: alana@alanajewelry.com for return authorization. Once ALANA receives the return package, notification by email will be sent regarding the refund process.  Your refund will be processed within 7 business days. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from ALANA (typically 3-5 business days). 


  • SHIPPING Terms:  ALANA offers complimentary shipping.  For all complimentary standard shipments withing the United States, we use the United States Postal Services, Ground method-registered and insured with a required signature upon receipt.  We ship Monday through Friday.  There are no refunds for items damaged during transit, you will have to file a claim with the carrier.  The risk of loss and title for merchandise shipped will pass to you when the merchandise is delivered to the shipping carrier. Shipping addresses that differ from billing addresses will be held for 15-20 days for additional authentication.  Please consider the added shipping time for orders with differing billing and shipping addresses.  In store pick up is also available upon request for online orders.  Please note an approximate pick up date in the "Special Instructions" box.  


  • DELIVERABLE Areas:  At this time, ALANA Antique & Estate jewelry ships merchandise to locations only within the United States and U.S.territories, including Alaska, Hawaii, Puerto Rico, Guam, and the U.S. Virgin Islands and not to other international locations.


  • SALES TAX:  ALANA Antique & Estate Jewelry is required to charge Washington State Sales tax of 9.6% for merchandise purchased in store or ordered online and shipped within Washington State. 

         

Click to order

The ALANA website is always available to fulfill orders.  Ordering online is easy!

ALANA offers website customers 10 days to review a jewelry purchase.

 If the item(s) does not meet your satisfaction, just let us know and we will refund your order.


Come in and see us!  Our staff is ready to connect you with collectible jewelry art.  

Northgate mall Store Hours

Sunday           11 :00 am - 7:00 pm

Monday         10:00 am - 9:00 pm

Tuesday         10:00 am - 9:00 pm

Wednesday   10:00 am - 9:00 pm

Thursday       10:00 am - 9:00 pm

Friday             10:00 am - 9:00 pm

Saturday        10:00 am - 9:00 pm